Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package in real-time.

2. Can I change or cancel my order after placing it?

Yes, you can request changes or cancellations within 12 hours of placing the order. After that, the order may be processed and shipped, making it difficult to modify.

3. What if I received a defective or wrong product?

If your product arrives damaged or incorrect, please contact us within 3 days of delivery with photos. We’ll provide a replacement or refund as per our return policy.

4. Do you ship internationally?

Yes, we offer free worldwide shipping on all orders. Shipping costs and delivery times may vary based on the destination. Customs duties (if applicable) are the buyer’s responsibility.

5. What payment methods are supported?

We support PayPal, Credit & Debit Cards (Visa, MasterCard, AmEx, Discover), and Shop Pay for secure and easy checkout.

6. How long will my refund take?

Refunds are processed within 5 business days after approval and will be credited to your original payment method.

7. Is my payment information secure?

Absolutely. All transactions are processed through secure, encrypted payment gateways ensuring your financial data is protected.

8. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account helps you track orders, save preferences, and access special offers.

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